Скачать или смотреть Fixed Ops Friday w/ Bob Keuhl, John Bishop, and Vince McIssac | Daily Dealer Live

Today's show features:

Bob Kuehl, Vice President of Fixed Operations at Zeigler Auto Group

John Bishop, Service Director at Volkswagen of Clarksville

Vince McIsaac, Director of Parts Operations at Hawk Auto Group

This episode is brought to you by:

Impel – When follow-up falls through or inbound calls go unanswered, fixed ops growth stalls. It’s not pricing that’s hindering your retention—it’s friction. Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach across the ownership lifecycle based on individual driving behavior, automatic missed call capture, and instant appointment scheduling by text and email. Learn more at https://carguymedia.com/4l2rXFA

Key Moments:
00:00 Fixed Ops Friday Kickoff
06:26 Auto Industry Headlines
12:20 Ziglar Fixed Ops Playbook
29:40 Impel Sponsor Break
30:30 Customer First Retention
37:27 Culture Over Paychecks
38:40 Morale Fixes and KPI Traps
39:42 OEM Bypassing Dealers
41:42 Parts Ops Tech Playbook
58:17 Lightning Round and Wrap

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