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Discover how NICE transformed the customer and employee portal experience with AI-powered search. 85% of customers weren’t searching effectively, often skipping the portal to open cases. With the launch of xFind and enhancements to the internal employee portal, users can now type natural language queries—describing symptoms or issues—and get precise, AI-driven results.

See how integrating historical cases, internal knowledge, and customer-facing materials into a unified portal reduces case volume, improves search relevance, and enhances overall support efficiency. With AI search and case deflection, the system learns continuously to deliver smarter answers and faster resolutions.

Key Takeaways:
• How AI search improves customer portal experience
• Integrating internal and external knowledge for employees and customers
• Reducing support cases through smarter search and case deflection
• Leveraging natural language queries to surface relevant solutions

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