Скачать или смотреть DvSum Demo - AI for Telco Customer Service handling Service and Billing Inquires

As a Telco Customer Service executive, you're focused on reducing call volumes, improving first-call resolution, and proactively managing customer satisfaction. DvSum production-ready AI agents help you contain, deflect, and eliminate service calls before they hit the contact center. When they do, it reduces AHT, increases FCR to bring radical operational efficiency in Contact Center Operations.

Overall, DvSum enables you to shift from reactive support to preventive and proactive engagement — detecting billing anomalies, service degradations, or customer-impacting events, and orchestrating AI-driven resolutions.

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Telecom operators today are under constant pressure to improve service reliability, customer satisfaction, and operational efficiency.
DvSum powers preventive, proactive, and interactive workflows across service assurance, billing reconciliation, and network operations — detecting anomalies, diagnosing root causes, and orchestrating actions automatically through AURA.
We help Telcos move beyond monitoring to intelligent intervention — enabling no-fault networks, billing transparency, and proactive customer engagement at scale.

DvSum is a cloud-based data intelligence platform that makes it remarkably easier for your data and analytics teams to discover, monitor, and govern data. With powerful AI-enabled algorithms, DvSum automatically catalogues, classifies, and curates your data and makes it available as an actionable Data Catalog. Propel your enterprise towards its digital and analytics-enabled transformation goals with DvSum Data Intelligence.


https://www.dvsum.ai