What is Interactive Voice Response (IVR)? | Exotel

IVR, or Interactive Voice Response is a pre-recorded voice that interacts with humans to collect their input. This input is then used to generate the desired outcome.

IVR is used in both inbound calls and outbound calls. There are two types of IVR:
1. Single-level IVR: This requires only one input from the caller/receiver in the entire flow. It is simple to use and easy to set up.
2. Multi-level IVR: This requires more than one input from the caller/receiver. It has multiple levels of IVR in the entire flow, and is used to collect detailed responses.

Popular use-cases of IVR:

1. For personalising communication
2. For gathering feedback
3. For cash on delivery verification
4. For interaction in local languages
5. For self service, sending automated updates to customers
6. For improving overall customer experience

Learn more about our Exotel's IVR feature here: https://exotel.com/products/smart-ivr...