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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken, talks about a lesson to be learned about how your team manages the guest experience.

To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com.