Microsoft CommUnity Connection May 2024 - Queues App

Stella Lin - Principal Product Manager
Casandra Marrero - Sr Product Marketing Manager

Join us to discover the latest innovation in Teams - Queues app for Microsoft Teams. This new capability is designed to enhance your team's customer engagement capabilities by providing a collaborative call handling solution. With the Queues app, team members can efficiently manage customer calls, while team leads can oversee queues, access reports, and analyze data, all within the familiar Teams environment. This session will introduce you to the functionalities of Queues app.

Streamlines call handling, promotes collaboration, and ensures a seamless customer experience within Teams.
It also allows team members to make and receive customer calls directly within Teams, provides real-time call queue statistics, and offers essential call controls.
Authorized users can manage queues easily, and upcoming features will enhance lead capabilities.
and much much more!