Скачать или смотреть Elevate Your Retail Game with AI Powered Personalization Secrets

AI is reshaping how modern retailers sell, serve and support their customers. In this session, Tim Loenstein (Senior Director of Retail Solutions at Kore.ai) and Keshaw walk through real-world deployments across lifestyle retail in Dubai, B2B manufacturing and specialty chemicals, showing how Agentic AI, hybrid search and retail-focused assistants are transforming experiences end-to-end.

You’ll see how retailers are turning chatbots into true shopping assistants and product advisors, using recommendations and customer 360 to boost conversions, reducing contact center volume with digital and voice automation, and equipping in-store associates with AI assistants on handheld devices. The session also covers the shift from basic keyword search to hybrid and Agentic search that understands intent, context and complex queries.

This session is ideal for retail leaders, ecommerce heads, CX and contact center teams, digital transformation leaders and partners who want to build scalable, AI-powered retail solutions on the Kore.ai platform.

Timestamps

00:00 – Intro and session overview
01:05 – Dubai lifestyle super app use case (multi-brand, multi-country retail experience)
04:10 – How AI is changing customer service and retail experiences
06:30 – Under the hood: recommendations, customer 360 and personalization
09:20 – Pre-sales, fulfillment and post-sales journeys in retail
11:40 – Why retailers need an independent AI and platform strategy
15:00 – Conversion uplift, cart abandonment and ROI impact
17:20 – Kore.ai Retail Assist within the AI for Service portfolio
19:50 – Digital automation: search, shopping assistant, returns, order status and FAQs
22:40 – Voice automation: modern IVR, natural conversations and agent handoff
25:10 – Employee and associate assistants for store staff and agents
27:30 – Case study 1: B2B manufacturing chatbot (Wisconsin) – goals and outcomes
30:40 – Case study 2: Specialty chemicals voice bot (Ohio) – integrations and KPIs
33:20 – The evolution of retail search and current pain points
35:00 – Hybrid search demo: combining keyword and semantic search
36:40 – Agentic search demo: multi-agent orchestration for complex shopping queries
38:10 – Shopping assistant versus “just a chatbot” and closing remarks

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