Скачать или смотреть Revolutionizing Retail: How Walmart's AI Transformations Are Changing Your Shopping Experience

Walmart is leveraging generative AI across its operations to enhance efficiency and customer service. This includes introducing voice shopping for easy reordering of regular items using connected devices, and a Text to Shop feature for convenient item searches and transactions via text. Additionally, Walmart has developed an online AI shopping assistant to help customers find products or plan events by recommending relevant items without multiple searches. For in-store associates, the Ask Sam voice assistant aids in product location, pricing, and schedule inquiries. Generative AI also improves customer service through intelligent chatbots that handle inquiries about returns, order statuses, etc., across several countries. In supplier negotiations, Walmart's AI chatbot has successfully closed deals with a significant percentage of suppliers, demonstrating efficiency and vendor satisfaction. Furthermore, Walmart empowers employees at corporate facilities with the My Assistant tool, encouraging them to identify practical AI applications in their tasks to enhance the customer experience. This approach not only boosts operational efficiency but also engages employees creatively in technology utilization. Walmart's expansive use of generative AI showcases its commitment to innovation and serves as a learning model for other organizations.


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