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Enhance your Freshdesk experience by integrating SMS communication through Twilio. This app empowers you to seamlessly manage customer interactions via SMS, providing a comprehensive support solution.

Features:

1.SMS Ticket Creation: Automatically convert incoming SMS messages into Freshdesk tickets with a configured Twilio number.
2.SMS Ticket Replies: Notify customers of agent replies via SMS. Customers can quote ticket numbers to respond directly.
3.Time-Based Ticket Creation: Consolidate all customer messages within a specified timeframe into a single ticket.
4.Template-Based Ticket Creation: Use configurable templates for customers to create tickets via SMS.
5.Attachment Support: Freshdesk agents can send MMS attachments to customers.
6.Anytime SMS: Configure and use frequently sent SMS templates directly from the ticket sidebar for follow-ups, ticket closures, or requesting more details.
7.Status Updates: Send automatic SMS notifications when ticket statuses change.

Transform your customer support by integrating Twilio with Freshdesk, and leverage the power of SMS to enhance communication and streamline your support processes.