Understanding Agent Flow and Disconnect Flow | Amazon Connect step-by-step guides

Dive into the concepts of Agent Flow and Disconnect Flow in Amazon Connect's Step-by-Step Guides. This video explains:

• The difference between Default Flow for Agent UI and Disconnect Flow for Agent UI Event Hooks
• When and how these flows are triggered during the contact journey
• Use cases for each type of flow, including disposition codes and post-contact work
• Best practices for implementing these flows in your contact center

This video is part of our Amazon Connect Step-by-Step Guides series, building on previous videos about creating views and managing flows. Whether you're new to Amazon Connect or looking to optimize your existing setup, this video will help you understand and effectively use Agent and Disconnect flows to improve your agent and customer experiences.

Learn more at:
Amazon Connect - https://go.aws/3OS4Iz8
Guides Documentation - https://go.aws/49H7LCe
Flows Documentation - https://go.aws/3Xw7Jsf

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