Mayor Francis Zamora recounts hostage-taking negotiations in San Juan mall | ANC

A hostage crisis in San Juan City ends after ten hours. The suspect -- a former security guard who had a grievance to settle with mall management. But the incident also raised questions over negotiation protocols and perhaps more importantly, unfair labor practices that frustrate people like security guard, Alchie Paray. San Juan City Mayor Francis Zamora recounts his experience and lessons learned from the incident.

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