Скачать или смотреть Pharmacy Practice (15) = Patient Counselling | Importance of Patient Counselling | पेशेंट काउन्सलिंग

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Definition of Patient Counselling:
Patient counselling refers to the process of providing information, advice and assistance to help patients use their medications appropriately. According to USP, medication counselling is an approach that focuses on enhancing the problem-solving skills of the patients for the purpose of improving or maintaining the quality of health and quality of life.

Objectives of Patient Counselling
1. Patient should recognize the importance of medication for his well-being.
2. A working relationship for continuous interaction and consultation should be established.
3. Patient understanding of strategies to deal with medication side effects and drug interactions should be improved.
4. Patient becomes an informed, efficient and active participant in disease treatment and self care management.
5. The pharmacist should be perceived as a professional who offers pharmaceutical care.
6. Drug interactions and adverse drug reactions should be prevented. Potential benefits to patients.
7. Improved therapeutic outcomes and decreased adverse effects.
8. Improved patient adherence to the treatment plan.
9. Decreased medication errors and misuse.
10. Enhanced patient self-management by involving the patient in designing the therapeutic plan.
11. Potential for decreased health care costs due to appropriate use of medications and prevention of adverse events.

Potential benefits to Pharmacists:
1. Enhanced professional status in the view of patients and other health care providers.
2. Establishment of an essential component of patient care that cannot be replaced by technicians
or automation.
3. Enhanced job satisfaction through improving patient outcomes.
4. A value-added service to offer patients.
5. Revenue generation through payment for counselling services– limited at present but growing.
Suggested techniques to improve counselling include:
1. Patience, kindness, and extra attention to the nonverbal message since patients usually interpret nonverbal messages well
2. Rephrase or carefully repeat when necessary; speak slowly and face patient
3. Reassure patient as needed
4. Ask for feedback from patient to assess level of understanding
5. Keep it simple; use no jargon
6. Prioritize the information to be given, stress the most important points, and break into small segments of information.
7. Use association to daily activities
8. Use calendar or containers to help organize and remember when to take medication
9. Use demonstrations when appropriate.
10. nclude caregiver or family member in conversation when possible

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