Скачать или смотреть WFM Occupancy Formula Explained | Agent Requirement Calculation in Excel

In this video, you will learn Occupancy and Agent Required calculation in WFM (Workforce Management) for call centers and BPOs.
This tutorial explains how WFM teams calculate agent requirement using forecasted volume, AHT, occupancy targets, and shrinkage.

Whether you are a WFM fresher, analyst, or preparing for a WFM interview, this video will help you understand occupancy logic and staffing calculations in a simple and practical way.

🔹 Topics Covered:

What is Occupancy in WFM?

Ideal occupancy range in call centers

Workload calculation using volume & AHT

Occupancy formula explained

Agent required calculation step-by-step

Impact of shrinkage on agent requirement

Practical WFM calculation example

wfm occupancy calculation, agent required calculation wfm, call center occupancy formula, workforce management occupancy, staffing calculation wfm, agent requirement formula call center, occupancy vs shrinkage wfm, wfm excel calculation, wfm analyst interview questions, bpo workforce management

#wfm
#occupancy
#agentrequirement
#workforcemanagement
#callcenterjobs
#wfmanalyst
#bpo
#wfminterview
#excelcalculation