Скачать или смотреть Marketplace financial model support staff sheet 7

This is the seventh video on the marketplace fundraising model.

This sheet comprises of automated support staff calculations for both the supply and demand side. For both, we have customer care and customer success.

Customer care is for your total customer base. You'll set the % of your base that needs support, how long it takes to deal with customers and how many hours your staff are focused a day to result in the number of staff you need. 

For customer care, exactly the same calculations are done but we assume this is for new customers. 

These are optional automations. You do not need either, or of them. 

These automations enable you to scale up your staff base depending if you increase or decrease marketing.

RESOURCES & LINKS MENTIONED IN THIS VIDEO:
You can get the marketplace financial model here:
https://www.alexanderjarvis.com/marke...

__________
Read my blog for all the good stuff and free tools at: https://www.alexanderjarvis.com
__________

COACHING. Need help with fundraising, starting your startup, growing your startup? You can reach out for one on one consulting at https://www.alexanderjarvis.com/50fol...
__________

Say hi on social:
LinkedIn:   / alexanderdjarvis  
Facebook:   / alexanderdeclanjarvis  
Twitter:   / adjblog