Скачать или смотреть BPO Becomes A Business Imperative. But Why?

The TBR Professional Services research team invites you to an invitation-only webinar on Tuesday, July 16th, 2013, for a recap and analysis of vendor performance, with a focus on BPO performance as reported in TBR's 1Q13 PSBQ IT Services Vendor Benchmark.

Senior Analyst Ramunas Svarcas and Analyst Bryan Belanger will share their perspectives on the results and provide additional insight into vendor performance and the future of the IT services market.

Questions for discussion will include:

• How is BPO doing relative to the other outsourcing service lines? Has BPO revenue growth run out of steam? If not, where are we seeing traction and why?
• How are BPO focused firms re-engineering themselves with the commoditization of many BPO services?
• Is analytics being successfully leverage by BPO firms to help customers?

Register now for upcoming webinars on telecom at http://www.tbrevents.webex.com