Скачать или смотреть The Retention Playbook: Loyalty in 100 Days

In this conversation, Joey Coleman discusses the critical importance of employee retention and experience, emphasizing that the first 100 days of an employee's journey are crucial for their long-term engagement. He highlights the need for organizations to balance work and personal life, creating a culture that values employees as whole individuals. The discussion also explores the interconnectedness of employee and customer experiences, advocating for clear communication and expectation management to foster loyalty and satisfaction.

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Recorded on 8/12/25