Data Led Service Excellence as a Moat - Kapil Chopra

Here's the official video of our interactive session with Kapil Chopra, Founder of The Postcard Hotel and EazyDiner, at EngageMint Enterprise, Gurgaon. He talks about how brands can build service excellence as an intrinsic value and stand out from the competition. He shares a framework for how service excellence is built as a moat at The Postcard Hotel and EazyDiner.

About the session:
Amid rising consumer demands, awareness and competition, your products or pricing can’t just be your moat. Building service excellence as an intrinsic value for your brand can serve you as your best moat against competition. In this session of EngageMint Enterprise, Kapil Chopra shares the framework brands can work on to create service excellence and charm all your users. He also shares examples of how they have built service excellence at his companies - EazyDiner and The Postcard Hotel.

About the speaker:
Kapil Chopra is the Founder of The Postcard Hotel, a collection of intimate luxury hotels, and EazyDiner, India’s leading table reservation, food discovery and restaurant payment platform. In his previous stint, he has served as the President for The Oberoi Group.

You can find him here:   / kapil-chopra-454849117  

About EngageMint Enterprise:
Hosted with love by WebEngage, EngageMint Enterprise is a platform that brings together marketers and product managers from across Asia, passionate about one thing - giving their customers the 'aha' experiences they deserve. With the Enterprise edition of our flagship event - EngageMint, we want to bring together the industry experts driving digital transformation and acing user retention and engagement for their enterprises. We can initiate a massive shift in how businesses think about growth, product experiences, customer retention, and everything else.

All our sessions are hand-curated and deep-dive into each aspect of user engagement and retention. So all you have to do is take notes and implement these learnings as soon as you get back to work!

About WebEngage:
WebEngage is a new-age Retention Operating System, a single suite for marketers to store user data, provide actionable insights, and orchestrate omnichannel campaigns by leveraging user insights to provide a hyper-personalized end-user experience.

The platform helps brands drive more revenue from existing customers and anonymous users across 10+ communication channels. WebEngage goes above and beyond a marketing automation platform and powers the user engagement for thousands of enterprise brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail. The key clientele includes marquee brands like HUL, Bajaj Finserv, Unacademy, ALT Balaji, MakeMyTrip, Zivame, Firstcry, and many more.

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