Скачать или смотреть Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

As technology reshapes how we live and work, our expectations for banking are changing too. Convenience and personalization are becoming the new normal. JPMorgan Chase is injecting a dose of digital delight, with Chief Design Officer Kaaren Hanson mapping out and curating the digital customer experience for Chase customers.

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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “The 8 Laws of Customer-Focused Leadership: New Rules For Building Business Around Today’s Customer”(July 2024 HarperCollins). She is the host of The Modern Customer Podcast.

Visit her website here: https://blakemichellemorgan.com/