How NOT to claim South Western Railway Delay Repay | Class 442 smashed

SHOT FEBRUARY 2020, happy days... Here's how my Class 442 arrived with a smashed Driver's cab window and was taken out of service. Watch in awe as our first train through the blockade becomes terminated at Woking, and then marvel at me completely failing to get the right Delay Repay compensation for my 1 hour 16 minute delay. South Western Railway chooses to just reduce it to under 59 minutes.
Because they are WINNERS.

What doesn't come across is my admiration for the dedicated SWR staff - Railway workers who clearly care and seem as frustrated as the customers, and having to work in a system that's not very kind.

What do you think?
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This is the link to the South Western Railway Delay Repay site
https://delayrepay.southwesternrailwa...

Thanks for watching -- you might also like these other videos:

My South Western Railway week of delays! (and no repays)

YELLED AT DURING SOUTH WESTERN RAILWAY RMT STRIKE (...not by SWR)
   • Видео  

0:00 Me trying to get at train at 0715
0:38 Class 442 with smashed cab window
2:25 Next train arriving at 0805...
3:19 This train (Class 450) terminated early at Woking.
4:50 Overcrowded platforms at Woking (doesn't feel entirely safe, truth be told)
6:40 You can see the reflection of how many people are still waiting at 0925 on the platform at Woking.
7:25 Finally arriving at London Waterloo station at 0957
8:25 Got a refund... but South Western Railway reduced my delay from 1 hour 16 minutes to under 50 minutes.
10:45 I don't think SWR wants to pay this compensation.
11:20 My letter to Customer Relations at SWrailway.com

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