Скачать или смотреть How Chargebee Escaped the "Data as a Service" Trap and Made Self-Service a Reality with Atlan

Self-service analytics feels like a dream to many data teams!

In 2020, the Chargebee data team had a problem. Their small three-person data team had to support a company of hundreds of people. The company had scaled rapidly, and along with it its data and the number of data consumers. Chargebee had fallen into the data-as-a-service trap — and acting as a service desk for the rest of the organization. Their team was handling over 100+ tickets every month. The more tickets they answered, the more tickets they got.

This is where Atlan came in. Within 18 months, the Chargebee data team reduced their adhoc tickets by 50% and increased self-serve significantly, with analysts reporting at least 5-6 hours saved every month. They did this by fundamentally shifting their culture from a data service culture to building data products.

In this Masterclass, the Chargebee team revealed their tactics:

👉 How to use your ticketing logs and conduct research to build your “data products” strategy

👉 Shifting the data team culture from servicing data requests to shipping “data products”

👉 How to prioritize which teams and use cases are best for early success

👉 What are the key results from data consumers and producers after implementing self-serve data products

Atlan — The Only Data Catalog That Activates Your Metadata 

Atlan is the leading active metadata platform for modern data teams. It creates a single source of truth by acting as a collaborative workspace for data teams and bringing context back into the tools where data teams live. Atlan features deep integrations across the modern data stack, including Slack, Snowflake, dbt Labs, Fivetran, Redshift, Looker, and Tableau. A pioneer in the space, Atlan was named a Leader in the Forrester Wave™: Enterprise Data Catalogs for DataOps and was recognized by Gartner seven times in 2021.

🚀  Learn more about how Atlan is building the future of data catalogs and data collaboration: https://atln.cm/y/why-we-are-different

❤️ Enjoyed this video? Subscribe to our channel and hit the notification bell to never miss a new video! https://atln.cm/subscribe-youtube

🔥 Join 5000+ data leaders who subscribe to our weekly newsletter: https://atln.cm/y/metadata-weekly

—————————————————————————

Chapters ⌛

00:00 - Introduction and Agenda
1:25 - Poll: Self-Service Analytics
2:38 - Introduction to Chargebee by Lavanya
4:21 - About Chargebee’s Data Team by Lloyd
5:30 - State of Data & Analytics at Chargebee
7:45 - The Path to Self-Service Analytics: Foundational Work and Onboarding Atlan
10:10 - Poll: Barrier to Self-Service Analytics
12:16 - Chargebee’s Data Architecture: Enabled by Atlan
18:10 - Democratizing Data Discovery with Atlan
21:19 - Enabling Self-Service Data Exploration
21:46 - Becoming Agile: Prioritization Framework
23:42 - Data Culture at Chargebee: From Data as a Service to Data as a Product
26:03 - Poll: Changing Behaviours and Culture in Teams
27:38 - Impact: Escaping the Data Service Trap with Atlan
29:28 - Key Takeaways
31:55 - AMA with Lavanya and Lloyd

—————————————————————————

Stay connected! 🔗

Follow Atlan: https://atln.cm/homepage

LinkedIn: https://atln.cm/y/linkedin

Twitter: https://atln.cm/y-twitter