Extracting Testing Insights From Support Tickets | Lidia Barkanova | Testμ 2024 | LambdaTest

Watch this session, where 𝐋𝐢𝐝𝐢𝐚 𝐁𝐚𝐫𝐤𝐚𝐧𝐨𝐯𝐚, Lead Quality Engineer at Infobip, explains how to leverage customer feedback to enhance your testing strategy, improve UX, and accelerate product co-creation. Discover practical methods for analyzing and visualizing feedback, and learn how her team successfully integrated these insights into organization-level reviews.

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🚩 𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬
✅ How to get valuable insights from customer complaints and utilize them in the testing strategy.
✅ Practical example of how to visualize the results of the analysis.
✅ Success story – how we got a space on company-level business review meetings to share insights about quality and action plans based on them.

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Learn and upskill from some of the world’s best testing & QA minds.

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🚩𝐀𝐛𝐨𝐮𝐭 𝐋𝐚𝐦𝐛𝐝𝐚𝐓𝐞𝐬𝐭
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