Скачать или смотреть Odoo 18 Helpdesk | Helpdesk Tickets | Functional Video

Streamline your customer support with the complete Odoo Ticket Flow!
In this video, we walk through how businesses can manage customer queries, service requests, and support issues using Odoo’s powerful Helpdesk/Ticketing System.

Whether you run a service agency, IT support team, customer care unit, or internal company helpdesk, Odoo makes ticket management smooth, fast, and fully automated.

Here’s what you’ll learn in this video:
🎫 Creating and managing support tickets
📥 Tracking ticket stages: New → In Progress → Solved
👨‍💻 Assigning tickets to the right team members & departments
📄 Adding notes, attachments & communication history
🤖 Automating support tasks using rules & triggers
📞 Managing customer queries via email, portal & live chat
📊 Ticket reports, performance dashboards & SLA tracking
🧩 Connecting the ticketing system with CRM, Sales & Projects
🔄 How Odoo improves response time & customer satisfaction
From receiving a ticket to closing it with the perfect resolution-Odoo helps teams work faster, better, and more collaboratively.

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