Culture Chat - Building Strong Teams: Active Listening, Feedback, and Employee Engagement

In this episode of Culture Chat, Amanda Flaum, a healthcare executive with 25+ years at Kaiser Permanente, shares her approach to leadership. She talks about the importance of humility, continuous learning, and active listening in building strong teams and aid growth.

Amanda offers practical lessons on creating meaningful relationships, building transparency, and embracing feedback to drive change. She also opens up about a key moment early in her career when she realized the power of listening to anonymous team feedback, which led her to implement initiatives like “coffee with Amanda” sessions to connect more authentically with her team.

In this video, you'll discover:
-The importance of active listening in leadership
-How to create a culture of feedback and transparency
-The role of psychological safety and “psychological bravery” in employee engagement
-Why leaders should be authentic and approachable
-Practical strategies to improve employee satisfaction and trust