Скачать или смотреть NRF Special: Next-Gen Workforce Management (Cambridge Coffee Corner)

Join Duncan Taylor from Cambridge Retail Advisors for an in-depth conversation with WFM experts Andrew Gossett (Senior Director of Product Management at Workforce) and Liz Cooney (Product Advisor at Workforce) as they explore the future of workforce management in retail.

Discover how modern workforce management goes beyond traditional planning tools to become a powerful system of retention and engagement. Learn how Workday's innovative approach puts workers first, offering flexibility, career growth opportunities, and mobile-first experiences that drive engagement and reduce turnover.

Key topics covered:

Transforming workforce management from top-down control to worker empowerment
Mobile-first engagement strategies with 8-12 daily touchpoints

Worker preference-based scheduling and labor optimization

Cross-location shift flexibility and career advancement

AI-powered solutions for frontline workers via SMS and WhatsApp

Practical use cases including automated absence management

Key Sections:

00:00 Introduction
00:40 What is Modern Workforce Management?
01:37 Worker Engagement vs. Cost Optimization
02:31 Real-World Implementation Insights
03:34 Mobile Engagement & Communication Strategies
04:56 Worker Preferences & Self-Service Scheduling
06:14 Career Growth & Cross-Location Opportunities
07:56 AI in Workforce Management: Getting Started
08:43 Frontline Agent & SMS-First Solutions

#RetailTech #EmployeeEngagement #Workday #RetailInnovation #AIinRetail #FutureOfWork #NRF