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Learn how to set up, connect, and troubleshoot your CYAN Gen 1 smart glasses as a Certified Partner Guide

In this video, we’ll walk you through:

What’s included with your CYAN Gen 1

Key features on the front of the frames

How to power on and pair your glasses

How to connect to Bluetooth

How to activate the Hey Cyan voice app

Basic troubleshooting + when to use a factory reset

🔍 Front-of-Frame Features Overview

On the front of the CYAN Gen 1, you’ll find:

Discreet camera for hands-free photos and video

Open-ear speakers for audio without blocking your hearing

Built-in microphones for Hey Cyan voice control

Touch or button controls on the temple

Indicator light to show power / pairing / recording status

(Exact placement may vary by model—refer to your insert card or quick start guide for the layout.)

🔌 Step 1: Power On & Charge

Fully charge your CYAN Gen 1 before first use.

Press and hold the power button until you see the LED indicator turn on or hear the startup tone.

📱 Step 2: Connect to Your Phone & Bluetooth

On your phone, turn Bluetooth ON.

Open your CYAN app (or download it from your app store if you haven’t yet).

In the app, select Add Device or Pair Glasses.

Choose CYAN Gen 1 from the list and confirm pairing.

Once paired, your glasses should show as Connected in both Bluetooth settings and the app.

🎙️ Step 3: Activate the “Hey Cyan” Voice App

Make sure your glasses are on and connected via Bluetooth.

Open the CYAN app and follow the prompts to enable voice activation.

Allow any microphone / Bluetooth / notification permissions requested by the app.

Test it: say “Hey Cyan” and follow with a supported command (like capture, record, etc., depending on your setup).

🧰 Troubleshooting Basics

If you experience technical issues or bugs:

First move: Reboot.

Turn the glasses off, wait a few seconds, then turn them back on.

Close and reopen the app on your phone.

If problems continue and you need to restore the app and glasses:

Use a Factory Reset:

Open the CYAN app and go to Settings or Device Management.

Select Factory Reset (this will remove previous data and pairing info).

Re-pair your glasses like they’re brand new following the steps above.

⚠️ Note: A factory reset usually clears saved preferences and connections. Only use it if rebooting doesn’t fix the issue.

💬 Need More Help?

If you’re a Certified Partner and still having issues after reboot + factory reset, contact your support rep or reach out to our tech support team with:

Your device model (CYAN Gen 1)

Phone type (iOS/Android + version)

A short description of what’s happening


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