Скачать или смотреть Advisory Angle - Why Mortgage Retention Rates Are Low and How AI Can Help Improve Them

AI and human touch in mortgage servicing are evolving fast — but retention rates remain stubbornly low. In this episode, STRATMOR experts break down what’s actually working and where the gaps remain.

Data-driven insights into borrower retention and recapture (why is the industry still at 18%?)
The real impact of AI and predictive analytics on surfacing opportunities
Why relationship-building — not just technology — is critical for conversion
Practical strategies for improving customer experience and NPS post-closing
The future: balancing AI automation with personalized, high-touch engagement

Watch for executive-level discussion with actionable takeaways for mortgage leaders.

TIMESTAMPS
00:00 "Servicing Evolved: Revenue Opportunities"
05:21 "Success Hinges on Relationships"
08:49 Empathy, Value, and Guidance
13:39 Loan Experience Challenges
15:15 AI, Robocalls, and Handwritten Notes
18:26 "AI’s Role in Consumer Interaction"
23:18 "Building Trust in Servicing Relationships"
26:35 AI's Role in Industry & PII
32:21 "AI's Role in Modern Servicing"
36:00 "Retention Through Personal Connection"
37:13 "Building Relationships Through Soft Touches"
40:44 Economic Priorities and Change

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KEYWORDS
retention, recapture, mortgage servicing, customer experience, AI, predictive analytics, relationship building, NPS, origination, MSR, onboarding, value-added touchpoints, personalization, soft touches, compliance, PII, AI governance, digital mortgage, industry trends, automation, human touch, borrower engagement, strategy, technology adoption, handwritten notes, regulatory framework

HASHTAGS:
#MortgageIndustry #MortgageRetention #STRATMORGroup #AdvisoryAngle #ChrismanCommentary #MortgageServicing #MortgageTechnology #AIinMortgage #CustomerExperience #RecaptureRates #RetentionStrategies #NetPromoterScore #MortgageNews #HousingFinance #Compliance #ServicingInnovation