Скачать или смотреть What Are The Basics Of Customer Journey Mapping?

Ever wondered how to truly understand your customers' experiences? This video breaks down the fundamental principles of customer journey mapping, revealing how visualizing their path can transform your support strategy. Discover the essential steps to track and improve every customer interaction.

In this guide, you'll learn:
► What customer journey mapping is and why it's crucial for customer support.
► The key stages and touchpoints involved in a typical customer journey.
► How identifying pain points and moments of delight can enhance customer satisfaction.
► The practical benefits of mapping for improving processes and decision-making.


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