Introduction to Financial Services Cloud

Financial Services Cloud launched in 2015, and FSC has proven the best-suited product for the BFSI industries. Financial Services Cloud is a managed package built on top of Sales and Service Cloud.

From retail banking to wealth management, 360-degree visibility into clients’ financial profiles puts your customer at the center of every interaction.

It provides a polished way to store clients, customers and institutions to build trust by unifying the customer experience across channels, geographies, and lines of business—both commercial and consumer.

Purpose-built industry functionality and the capabilities of Sales Cloud and Service Cloud enable financial services firms to increase employee productivity, accelerate time to value and deepen customer trust with every interaction. Users get the tools to focus on high-value customer activities instead of routine administrative tasks. As an admin, users get the trusted power, security, and scalability of the Salesforce platform—tailored to streamline implementation for financial institutions. Start with a Financial Services Cloud trial org. Or install the Financial Services Cloud-managed package and the unmanaged extension package. Connect data from your banking, portfolio management, financial planning, and other systems, and at the end, configure the application to suit your business needs.

As a consultant, you need to understand the system closely. We will learn about the household, related Accounts, related Contacts, Financial Accounts, the importance of Goals, life events and action plans.