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The ITAMOrg Software Asset Management certification (SAM) syllabus and qualification scheme is designed to provide Software Asset Managers, who work in the typically multifaceted computing environment of small/medium to large companies, with the appropriate knowledge to implement and maintain an effective SAM program. The three-day SAM course is designed for IT professionals with little understanding of the IT Asset Management area.

Learning objectives

Attendees will, after the course, be able to demonstrate an overall understanding of the Software Asset Manager’s role in relation to:

Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment.
Understanding the different types of licensing methods commonly used by software suppliers.
Recognizing the potential issues that arise when implementing a SAM program.
Gathering the required information about the organizational environment into which the SAM program is being implemented.
Developing a comprehensive business case for SAM to gain commitment to the SAM project.
Understanding the key SAM processes required to ensure the effective SAM program.
Specifying the requirements for evaluating and selecting the correct tools for SAM
Developing and communicating the related software policy
Understanding how SAM interfaces with IT Service Management including ITIL and other BPs
Planning for the development and implementation of all SAM policies, procedures and tools
Establishing and maintaining a database containing the data relevant to SAM
Understanding how to control all activities associated with the software lifecycle.
Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses in the correct way
Managing all relationships within the business and with partners/suppliers to the agreed service levels
Continually assessing the effectiveness of policies and procedures in relation to the different tiers
The SAM course is based on Software Asset Management best practices and standardization. It combines IT Service Management best practice with the Software Asset Management standard (ISO19770).