Managing guest experiences at the world’s largest living history museum | Experience Spotlight

Описание к видео Managing guest experiences at the world’s largest living history museum | Experience Spotlight

Meet Nathan! He's an XM Community member and the Manager of Guest Experiences at the Colonial Williamsburg Foundation, which is the world’s largest living history museum. Listen to his Experience Spotlight story.

Timestamps:
0:00- 0:37 Intro & Colonial Williamsburg Foundation background
0:38-1:38 Nathan’s day-to-day role
1:39-3:30 Improving wayfinding and fostering a family friendly atmosphere
3:31-4:45 Creating inclusive experiences for diverse audiences
4:46-5:42 Innovating the museum experience through data
5:43-6:32 Creating a unified guest experience
6:33-7:32 Breaking down silos & outro

XM Community: https://community.qualtrics.com/

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