Скачать или смотреть Building Intelligent Customer Support: Bio-Rad's Journey with AWS GenAI and AgentCore

Join us as we sit down with Jasmina Desai, Associate Director Software at Bio-Rad Laboratories, a global leader in life science research and clinical diagnostics, providing innovative tools and services to the healthcare and scientific research communities for over 70 years.

Discover how Bio-Rad leveraged generative AI to revolutionize their customer support:
• Reduced support calls by 15%
• Enhanced product feature adoption
• Streamlined QC engineer support for medical device compliance
• Developed Unity Next Chatbot for instant answers

Technical Deep Dive:
• Journey to agentic AI implementation
• Architecture modernization with Amazon Bedrock
• RAG implementation
• Multi-language support across 100+ countries using Amazon Translate
• Specialized agents built on AgentCore

Key Takeaways:
• Real-world implementation of generative AI in healthcare tech
• Strategic partnership benefits in AI transformation
• Practical insights on scaling AI solutions globally
• Best practices for modernizing customer support


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Tamara Gagliardi - Host, AWS Sr. Solutions Architect
Jasmina Desai - Guest, Associate Director Software Bio-Rad Laboratories

Learn more about Bio-Rad: https://www.bio-rad.com/