Papa John’s Secret To Customer Retention & Superior Quality Pizza | Tapan Vaidya | F&B Talks

A restaurant industry veteran, Tapan Vaidya is currently the CEO of PJP Investments Group, owner-operators of Papa John's in the UAE & Saudi Arabia. With 35+ years of experience across India & the Middle East, Tapan has been associated with the development of hundreds of restaurants across these markets with brands including Papa John's, Chili’s, Burger King, Pizza Hut, and Outback Steakhouse. Tapan also founded Talli Turmeric® - a hugely popular polished casual dining brand serving authentic Indian food, located in Mumbai, India.

Currently focused on developing and expanding Papa John's in the UAE and Saudi Arabia, Tapan is keen to give back to the industry from his deep knowledge and hands-on experience. With the current crisis that the industry has now faced for over a year, Tapan has dug deep to bring new insights and creative solutions in handling his business.

In an exclusive conversation with The Restaurant Times, Mr. Tapan Vaidya, CEO of PJP Investment Group, discusses the new menu innovations and proactive steps taken by the group to enrich their customer experience.

Read more: https://www.posist.com/restaurant-tim...

Chapters:
00:00 Introduction
01:46 Outlook of UAE F&B Market
02:45 Response to Papa John's New Vegan Menu
05:11 Rise of Cloud Kitchens
07:00 Restaurants going D2C
09:00 Building Customer Loyalty
10:40 Tech in Restaurants
16:00 Implementing Technology
18:00 Papa John's Team and Growth Opportunities
19:05 Advice for Foodpreneurs

Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its Unified restaurant technology platform and powering 10,000+ restaurants globally.

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