Скачать или смотреть EMPOWERING SOLO SALON BUSINESSES - LEVERAGE TECH TO ENHANCE VISIBILITY & CLIENT JOURNEY /JM CHALAYER

The conversation between Sue Davies and JM Chalayer offers a deep dive into the challenges and opportunities faced by solo beauty professionals working in the salon industry. With JENA as the podcast's first official sponsor, JM outlines the app's mission to simplify the day to day running of a beauty business. The discussion highlights the importance of a seamless client journey, from the initial discovery of services to the booking process and follow-up communications. Sue emphasises how JENA's all-in-one platform addresses many of the daily frustrations, helping professionals to manage bookings, payments, and online presence effectively without the drama and tech knowledge needed to manage multiple systems.

JM shares his insights on the growing freelance world, noting how the pandemic has accelerated the shift towards independent and solo work in the beauty industry. Sue and JM explore the significance of understanding client needs, the psychological factors that influence client decisions, and the power of feedback in maintaining service standards. They advocate for a proactive approach to client engagement, and suggest that beauty professionals should actively seek feedback to grow and learn about their business. This episode serves as a valuable resource for anyone in the beauty industry, illustrating that through technology, personalised service, and a focus on the client experience, professionals can not only thrive but also build lasting relationships with their clients.

Takeaways:

JENA's all-in-one app simplifies the client journey for solo beauty professionals.
Building a personal brand is necessary for solo professionals to attract clients.
Engaging with clients through Google My Business enhances visibility and trust in your brand.
Mistakes in business should be viewed as learning opportunities for continuous improvement.
Having a clear Call To Action (CTA) on your website can significantly boost bookings.
The importance of community in the beauty industry cannot be overstated for support.
Companies/People mentioned in this episode:

JENA
Le Salon
Oliver Wyman
Phenix Suites
The Salon Inspector
Chapters:

00:03 - Introduction to Inspiring Salon Professionals
03:57 - The Journey to Freelance Freedom
19:46 - The Future of Salon Business Models
28:23 - Building Community in Business
31:01 - Creating Community Through Social Media
44:47 - Transitioning to JENA: Empowering Solo Business Owners
48:48 - The Importance of Online Presence for Businesses
01:02:40 - Understanding Client Journey and Experience
01:04:55 - Understanding Client Journeys and Effective Call To Action
01:14:19 - The Learning Opportunity of Mistakes
01:18:30 - The Evolution of Customer Experience