Скачать или смотреть Bringing customer insights into strategy

Bringing customer insights into strategy #CustomerInsights #CXStrategy

Quote:
"Those folks also needed to be involved in strategic conversations and road-mapping conversations… 'Here’s what we know about customers—think about this in terms of your product roadmap.'”

What It’s About:
Customer insights shouldn’t just live in dashboards—they should shape decisions. This clip highlights the shift from reporting metrics to embedding insights into strategic conversations, product planning, and GM-level decision-making.

Key Insight:
Insights teams add the most value when they’re in the room—not just reporting on what happened, but influencing what happens next.

Where to find Trish: https://www.linkedin.com/company/the-...

𝐂𝐎𝐍𝐍𝐄𝐂𝐓 𝐖𝐈𝐓𝐇 𝐔𝐒:
Website: https://www.theydo.com/
LinkedIn:   / theydo-journey-management  
Twitter: https://x.com/TheyDoHQ

𝐖𝐀𝐓𝐂𝐇 𝐎𝐔𝐑 𝐎𝐓𝐇𝐄𝐑 𝐕𝐈𝐃𝐄𝐎𝐒:
   • How to Transform Customer Experience - Rya...  
   • Jobs To Be Done Theory for CX -  Jim Kalbach  
   • The 10-Second Customer Journey  - Todd Unger  
   • Frictionless CX:  The Future is Here - Ste...  
   • Redefining CX for Nonprofit Success - Andr...  
   • Un-F*ck Your Customer Experience Today - Z...  

𝐒𝐔𝐁𝐒𝐂𝐑𝐈𝐏𝐓𝐈𝐎𝐍 𝐋𝐈𝐍𝐊: @TheExperienceEdgePodcast

RELATED KEYWORDS:
#CustomerInsights #CXStrategy #VoiceOfCustomer #ProductLeadership