Скачать или смотреть Fin x Gamma meetup: Transforming Communication with AI | San Francisco | October 2025

“How do you design AI that sounds smart — and feels trustworthy?”

At our Fin x Gamma meetup in San Francisco, Peter Bar (Head of Fin Voice at Intercom) and ​Deeni Fatiha, (Head of AI Product at Gamma) explored the challenges of building AI that speaks, listens, and creates with taste.

They covered:

↳ How Fin Voice handles latency, interruptions, and natural dialogue
↳ How Gamma teaches AI to exhibit “taste” in content and design
↳ The trade-offs between speed and quality in AI systems
↳ Building trust between AI, creators, and customers
↳ Why metrics like resolution rate, CSAT, and AI judgment scoring matter

​Fin Voice is transforming phone support—extending Fin’s industry-leading performance to every call with instant, natural, and empathetic conversations. Gamma is reshaping how we communicate ideas visually, with AI-generated decks, docs, and websites.

If you’re building products at the intersection of AI, UX, and human communication, this conversation is for you.

0:00 Intro — Building Human-Centered AI Communication
3:37 Getting to the Heart of AI Voice Experiences
8:13 Designing for Alignment, Context & User Experience
14:44 Taste, Tone, and Trust — The Human Side of Generative AI
18:31 Measuring Success in AI Communication Systems
23:43 Testing, Sandbox Environments & Deployment Best Practices
27:29 Building Trust Through Simplicity and Accessibility
33:37 Scaling Voice AI for Complex Troubleshooting Flows
41:42 Knowledge, Retrieval & Real-Time Information in Voice Agents
47:43 Transparency, Disclosure & the Future of AI-Human Interaction

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See customer stories → https://www.intercom.com/customers
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