Скачать или смотреть Can Benchmarking AHT Improve Call Center Efficiency?

Is Average Handle Time (AHT) a true measure of call center performance? In this video, we'll dive deep into whether benchmarking AHT genuinely leads to improved efficiency or if it's a metric that can be misleading.

Discover the nuances of AHT benchmarking and its effect on your call center:
► Uncover why focusing solely on AHT can sometimes harm customer satisfaction.
► Learn how to benchmark AHT effectively to drive real operational improvements.
► Explore alternative metrics that offer a more holistic view of agent performance.
► Identify strategies to balance AHT goals with quality service delivery.


#AHTBenchmarking, #CallCenterMetrics, #CustomerService, #Efficiency