CCW 2022: Track and resolve customer issues quickly with Amazon Connect Cases | AWS Events

Amazon Connect Cases (preview), a feature of Amazon Connect, allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. In this session from Customer Contact Week 2022, discover how contact center leaders are tackling the challenges of complex customer engagements with Amazon Connect Cases.

Learn more about Amazon Connect Cases at - https://bit.ly/3vSm7hx

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