Landis Contact Center for Microsoft Teams Overview

The Landis Contact Center for Microsoft Teams is a robust and integrated solution designed to enhance customer service operations by leveraging the capabilities of Microsoft Teams and Azure. This contact center solution is built to be secure, dependable, and powerful, offering a range of features that cater to the needs of modern businesses.

Key features of the Landis Contact Center include:
Live Wallboards: These provide real-time statistics and performance metrics, allowing managers and agents to monitor call queues and performance effectively.
Reporting and Analytics: The solution offers both live and historical analytics of call history, enabling businesses to gain insights into customer engagement and agent performance.
Call Recording: Policies can be assigned to record calls, ensuring that important interactions are documented and can be reviewed later.
Advanced Queue Functionality: This includes skills-based routing, barge-in capabilities, live insights, and interaction with calls in queue, as well as advanced options for callers while they are in the queue.
Integration with Microsoft Power Apps, Automate, and BI**: This ensures that the contact center can work seamlessly with other Microsoft tools, enhancing productivity and efficiency.

The Landis Contact Center is designed to look and feel like Microsoft Teams and Microsoft 365, making it familiar and easy to use for those already accustomed to these platforms. It is also simple and fast to buy, set up, and use, making it a trusted solution for many organizations https://landistechnologies.com/CC