Скачать или смотреть Cutting Water Utility Call Times and Volumes in Half | The Smart Water Show, Episode 2

Does your water utility get too many customer service calls?

Silly question. I know you do. What percentage of those calls are dealing with high bill complaints? Well, the average water utility says that about 50 to 70% of the calls that they're dealing with are customers saying, "My bill doesn't actually represent what I actually used." Today, we're going provide you with some effective ways to cut those call times and call volumes in half.

I love asking my water utility customers the question, what are the biggest things that you want to overcome this year, the biggest problems? The list changes from one utility to the next, but there's one problem that's always on the top five of every utility, too many customer service calls.

0:00 Introduction
2:09 PROACTIVE NOTIFICATION
4:39 HAVING ACCESS TO DATA
7:22 SELF-SERVICE TOOLS
_______________________________________
With more than a century of water technology innovation, Badger Meter provides comprehensive water management solutions through its BlueEdge™ suite. This tailorable portfolio of smart measurement hardware, reliable communications, data visualization and analytics software and ongoing support and industry expertise give customers the edge in optimizing their operations and contributing to the sustainable use and protection of the world’s most precious resource.

▶ Learn more: https://www.badgermeter.com/

▶ Subscribe to our channel:    / @badger_meter  

Follow us:
• LinkedIn:   / badger-meter  
• Facebook:   / badgermeter  

Explore Careers with Badger Meter: https://www.badgermeter.com/careers/