Schedule Adherence in Call Centers

Описание к видео Schedule Adherence in Call Centers

Within the call center, schedule adherence has the most significant impact on customers, drawing out the average speed of answer and wait times. Whether it is being absent, arriving late to work, or late logging back in after a break, as agents struggle to make up the gap of a tardy or absent agent, customers will inevitably experience longer wait times and a lower quality of service.

This eLearning module educates agents about how their personal absenteeism and tardiness impacts the customer's experience and their team.

(Approx. 10 minutes)

GET A FREE COPY OF THIS E-LEARNING MODULE TO HOST ON YOUR OWN LMS.

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