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Are IT teams prepared to adopt AI confidently?

In this video, we expose the real blockers behind AI adoption inside IT - not technology, but fear and missing skills. From level-one automation to generative knowledge bases, AI can transform service delivery. Yet many hesitate, worried automation could replace their roles.

This is the tension between reactive, ticket-based workflows and a future that demands proactive, data-driven operations.

Key Insights:
AI readiness isn’t just capability - it’s culture, confidence, and mindset
Fear of job loss slows adoption, even when the tech is proven
Knowledge management + AI can eliminate repetitive L1 workloads
The shift from reactive firefighting - proactive automation is overdue

Jump to these updates:
00:08 The Two AI Challenges: Skills + Fear
00:21 Why Many Don’t Adopt Even Mature Solutions
00:34 Job Security vs. Sharing Knowledge
01:01 Level One Automation Anxiety
01:19 The Workflows Stuck in the Past
01:36 Why AI Demands Data-Driven Operations
01:42 Let AI Handle the Repetitive Stuff

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