Responsible AI: what it is and why it matters for Life & Health insurers

AI introduces new avenues for innovation and efficiency in L&H insurance, yet it also presents risks like bias, inaccuracy, misinformation, and ethical dilemmas.

Aspasia Angelakopoulou, L&H Global Product Innovation Manager at Swiss Re, argues that insurers should build AI systems rooted in Responsible AI (RAI) principles to ensure fairness, transparency, accountability, robustness, and privacy.

In addition, Maura Feddersen, Swiss Re Global Behavioural Research Manager, highlights that RAI and behavioural science principles help insurers design human-AI interactions that align with business goals and societal values, thereby enhancing AI adoption through increased confidence and trust.

Learn more: https://www.swissre.com/reinsurance/i...

Swiss Re
The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cyber crime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally.

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