Скачать или смотреть Reducing Chat Volumes by 75%: Proactive Strategies for Sales & Satisfaction The Peak Experience Ep 6

Welcome to The Peak Experience—the podcast from Peak Support, where we dive into the world of exceptional customer support.

In this episode, Peak Support’s President, Hannah Steiman, speaks with Val Amato, Associate Director of Customer Support at Embark—and a valued Peak Support client. Together, they explore how Embark reduced chat volumes by an impressive 75% through proactive chat strategies, boosting both sales and customer satisfaction.

Tune in to hear about the innovative approaches that are transforming customer support and driving tangible results. Don’t miss this insightful conversation!

About The Peak Experience

Taking Customer Support to the Top.

Hosted by Hannah Steiman, President of Peak Support, this podcast highlights industry leaders who share actionable strategies for thriving in today’s fast-paced customer experience landscape.