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IRCTC Refund Rules 2020: Cancellation charges for reserved, RAC, waitlisted tickets; 10 things to know...

IRCTC Refund Rules 2020: Have you cancelled a train ticket? Are you worried about getting a refund? If yes, end all your worries now! Indian Railways keeps introducing new measures to facilitate travel for its passengers. According to the e-ticketing and catering arm of the national transporter, the Indian Railway Catering and Tourism Corporation (IRCTC), the new set of refund rules are effective since 2015. The revised refund rules were introduced with an aim to plug the scope of misuse, facilitate passengers with paperless ticketing, discourage touts and agents on black marketing of tickets. Two new additions to the refund rules were also made in 2019.

IRCTC Refund rules 2020: 10 things to know
1. For cancellation of unreserved, RAC and waitlisted tickets, the cancellation charges are Rs 30 for unreserved (second class) and Rs 60 for second class (reserved) and other classes.
(i) On cancellation of confirmed reserved tickets 48 hours before the train’s scheduled departure, cancellation charge for first AC/executive class is Rs 240; second AC/first class is Rs 200; third AC/ACC/3A economy is Rs 180; second sleeper class is Rs 120 and second class is Rs 60.

(ii) On cancellation of confirmed reserved tickets between 48 hours and 12 hours before the train’s scheduled departure, cancellation charge will be 25% subject to minimum charge as per (i) above

(iii) On cancellation of confirmed reserved tickets between 12 hours and 4 hours before the train’s scheduled departure, cancellation charge will be 50% subject to minimum charge as per (i) above

(iv) Refund is given on partially confirmed tickets up to half an hour before the train’s scheduled departure

(v) Refund on unused RAC/WL tickets is given up to 30 minutes before the train’s scheduled departure subject to deduction of clerkage charge.

(vi) For e-ticket cancellation, automatic refund is granted. Moreover, the TDR filing is not required.

(vii) Cancellation of CNF/RAC ticket booked in premium special trains is not permitted. The ticket, however, can be cancelled only if the train is cancelled. In those cases, refund is granted by PRS system.

2. If the railway ticket is surrendered within a specific time span then the refund would be handed over the PRS counter. If one has cancelled the ticket through the official IRCTC website or 139 then the person can collect the refund amount from the reservation counter.

3. If someone has cancelled the ticket online then the refund would be credited to his/her bank account within 5 days. If the ticket has been cancelled across the station counter then the refund will be given over the counter within 7 days.

4. If someone wants a refund on unused tickets, then he/she can check with station masters/managers across major stations as they have special discretionary powers. This can be done where a refund is not admissible at the station due to expiry of the given time limit.

5. In situations like flood, bandh agitation, etc., and where the person is not able to reach the reservation counter within the given time, then he/she can file Ticket Deposit Receipt (TDR) within 3 days. Following this, the person shall be allowed to apply to CCM for fare refund. In TDR cases, the refund is given within a duration of 90 days.