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Customer Success in 2025: Building Connections That Last

In this insightful episode of The CX Factor (Pune edition), the spotlight is on how businesses can transform customer success from a function into a shared organizational ethos. As AI, data, and digital-first strategies accelerate, the real differentiator lies in creating experiences that are human, empathetic, and enduring.

ETBrandEquity & ETCIO present The CX Factor by ET Studios, in association with Tata Communications and Genesys.
Joining the conversation are:
🎙️ Dipu KV, Senior President (Head Operations & Digital Transformation), Bajaj Allianz General Insurance
🎙️ Anand Kumar Sinha, CIO & Global Head IT, BirlaSoft
🎙️ Mohammed Shariq Khan, Customer Experience Platform Specialist, Tata Communications
🎙️ Shilpa Rathnam, Senior Anchor, The Economic Times – Session Chair

Watch as they uncover why trust, foresight, and innovation are becoming the true cornerstones of customer success—and how organizations can turn every interaction into a moment of impact.

#TheCXFactor #ETStudios

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