Скачать или смотреть SaaS Metrics Pillar 2 Focuses on Retaining Your Customers | SaaS Metrics School | 5 Pillar Framework

In episode #54, I dive into my 5 Pillar SaaS Metrics Framework. There is a progression to our financial maturity and our metrics. Today, let’s talk about Pillar 2 and retention.

Customer retention

Gross revenue retention

Net revenue retention - Renewal rate

CSAT / NPA

RPO’s (bonus)

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