Скачать или смотреть Salesforce | Trust tooling & Agentforce

Salesforce's Swati Deo joins Caitlin Long to discuss how generative AI is forcing companies to rethink their digital engagement strategy to overcome fragmented, disconnected customer experiences. She details Salesforce's strategy of unifying applications, data, and AI with their new Agentforce platform, and shares how their own AI agents now resolve over 85% of customer inquiries on their help sites. Learn how Bandwidth's real-time visibility and toll-free verification APIs have been a "game changer" in navigating complex messaging registration, and what's next for the partnership, including exploring RCS.

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