Warranty Issue Aquaillumination AI Prime 16 HD Replacement Reef LED Saltwater Coral Aquarium

This video is about my customer service experience with Aquaillumination. I had a spectrum issue with my AI Prime 16 HD and had to use the warranty for replacement of the light. This video will walk you through that process.

The first thing I did was go to their website, find contact us and send in an email with the details of my warranty complaint to their customer service.

I got a receipt confirmation from the site. The next day a customer service manager responded asking for additional details. I sent in the requested information and pictures of the issue.

I got another from the same person saying the issue would be handled under warranty and gave me a number to call. I called and was given the option of send in for repair or utilize the SEP Program. I chose the SEP Program (Service Exchange Program)

The SEP Program is a program where they send you a new light with a return label for the old light. You must return the old light or they will charge you for it. They will
Also evaluate it for damage to ensure you didn’t damage it. If the damage is your fault you have to pay for the replacement light.

With the new light I will show you:
Unboxing
Adding to my AI App
Adding a new tank
Adding light to the tank
Setup
Adding my light program

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