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PCI DSS Requirement 12.9 focuses on service providers establishing clear roles and responsibilities with vendors. Communication and contracts are key for defining responsibilities within the cardholder data environment.

Timestamped Highlights
00:25
🛡️ Requirement 12.9 for service providers
01:10
💼 Establishing roles and responsibilities matrix with vendors (12.8.5)
02:05
📝 Communicate responsibilities to customers in contracts
03:15
🤝 Define what service provider and customer are responsible for

Key Insights
🛡️ Requirement 12.9 is crucial for service providers to clearly define their responsibilities and commitments in handling cardholder data.
💼 Establishing a roles and responsibilities matrix with vendors ensures accountability and compliance with PCI DSS requirements.
📝 Communication and contract clarity are essential for outlining responsibilities within the cardholder data environment and avoiding misunderstandings.
🤝 Defining and communicating responsibilities between service providers and customers is vital for maintaining a secure cardholder data environment.