Скачать или смотреть 🚀 Salesforce Omni-Channel Routing Explained | Smart Case & Work Assignment in Service Cloud

Hey Salesforce Hubs! 🌟
Welcome to Day 19 of the 30-Day Salesforce Admin Challenge. Learn how to set up Omni-Channel Routing in Service Cloud to assign cases, chats, and leads to the right agent in real-time. Perfect for Admins, Service Cloud Consultants, and anyone preparing for Salesforce interviews.

🎯 What you’ll learn in this video:
✅ How to enable Omni-Channel in Salesforce
✅ Create Service Channels & link them to objects
✅ Configure Routing logic, priority, and capacity
✅ Set up Queues and connect Routing Configurations
✅ Presence Configuration & making agents available
✅ Hands-on testing: watch cases route live

⏱ Timestamps:
0:00 – Intro: Why Omni-Channel matters
1:30 – Omni-Channel Concepts & Routing Logic
3:00 – Enabling Omni-Channel in Setup
6:00 – Creating a Service Channel
9:00 – Routing Configuration: Priority & Capacity
13:00 – Queues & Connecting Routing
15:00 – Presence Configurations & Agent Status
17:00 – Hands-on Testing: Live Case Assignment
19:00 – Recap & CTA

🎯 Navaratri Special Offer – ₹10,500
Enroll in my Advanced Salesforce Developer Course for hands-on projects with LWC, Flows, Automation & AI integrations.

📞 Contact: 8050033007
📧 Email: [email protected]

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